Eligibility
Items may be exchanged within 7 days of delivery provided they:
- Are unworn and unused.
- Are returned in their original packaging, including the shoe box, dust bag, tissue paper, and accessories.
- Show no signs of wear, damage, stains, scratches, or alterations.
- Have been tried on indoors only.
GOUSE reserves the right to refuse returns that do not meet these conditions. GOUSE girls are responsible for return and exchange shipping unless a defect is proven, in line with FCCPC guidelines.
Store Credit
We currently do not offer cash refunds. If you prefer not to exchange your item, eligible returns will receive GOUSE Store Credit instead of a monetary refund.
Store Credit:
- Is issued after the returned item has been inspected and approved.
- Can be used on any future GOUSE purchase.
- Is valid for 12 months from the date of issue.
- Cannot be exchanged for cash.
Damaged, Defective or Incorrect Orders
If you receive an item that is damaged, defective, or incorrect, please send an email to support@gousestore.com or call or send a WhatsApp message to +234 812 635 2547 within 48 hours of delivery.
Kindly include:
- Your order number
- Photos of the item
- Photos of the packaging
Once verified, GOUSE will arrange a replacement or issue Store Credit where appropriate.
Non Returnable Items
We cannot accept returns or exchanges for:
- Shoes that have been worn outdoors.
- Shoes with signs of wear, stains, or damage.
- Items returned without their original packaging.
- Sale or promotional items, unless defective.
- Gift cards.
How to Request an Exchange or Store Credit
Please send an email to support@gousestore.com or call or send a WhatsApp message to +234 812 635 2547 within the applicable return period with:
- Your order number
- The reason for your request
- Photos, where applicable
We are always happy to help.
Fit Disclaimer
We value the utmost satisfaction of our GOUSE girls, so we strongly encourage customers to review our Size Guide before placing an order. If you are unsure of your size, our team is happy to assist before purchase.
Packaging Protection
Please do not use the original shoe box as the shipping box when returning an item. Returns received with damaged packaging may not qualify for an exchange or Store Credit.
Hygiene and Quality
To maintain our quality standards, all returned footwear undergoes inspection before an exchange or Store Credit is approved.